Terms & Conditions
Last updated: September 2026
Welcome to The Kindness Envelope.
These Terms & Conditions govern purchases made through The Kindness Envelope website. By placing an order, creating a customer account, or using this website, you agree to these terms.
The Kindness Envelope
The Kindness Envelope provides mailed gift experiences designed to help someone feel remembered.
Each Kindness Envelope may include printed messages, paper pieces, original artwork or reproductions, a personal message from the purchaser, and other small items selected for that month.
Contents may vary from month to month.
Orders
Each order is for one recipient.
If you would like to send Kindness Envelopes to more than one person, please place a separate order for each recipient.
You are responsible for providing accurate recipient information, including the recipient’s name and mailing address.
We may contact you if additional information is needed to complete your order.
Gift Options
The Kindness Envelope currently offers:
Monthly subscription — $12 per month
3-Month Gift — $36
6-Month Gift — $72
12-Month Gift — $144
The 3-, 6-, and 12-month gifts are fixed-term purchases and do not automatically renew.
Monthly Subscriptions
The Monthly option renews automatically each month until canceled.
By purchasing a Monthly subscription, you authorize recurring monthly charges using the payment method provided at checkout.
Squarespace requires Monthly subscribers to create a customer account. That account can be used to view orders and manage or cancel the subscription.
To prevent the next monthly charge, cancel the subscription before the next billing date.
If you need to change the recipient address for a Monthly subscription, the current subscription must be canceled and a new subscription started using the new address.
Order Cutoff and Mailing Schedule
Orders received by the 10th of the month are planned to mail by the 25th of that month.
Orders received after the 10th begin with the following month.
Future monthly Kindness Envelopes are planned to mail by the 25th of each month.
These dates are our intended production and mailing schedule. Occasionally, circumstances outside our control may cause delays.
Recipient Information
At checkout, the shipping address should be the recipient’s name and mailing address.
The billing address should be the purchaser’s billing address.
The purchaser is responsible for reviewing the information entered at checkout and confirming that it is accurate.
Personal Messages
You may provide a personal message to be included in the Kindness Envelope.
Personal messages should be appropriate for a mailed gift.
We reserve the right not to include content that is unlawful, threatening, abusive, hateful, harassing, sexually explicit, or otherwise inappropriate.
If you request a change to a personal message after placing an order, we will do our best to make the change before that month’s cutoff, but changes cannot be guaranteed once production has begun.
Address Changes
For 3-, 6-, and 12-month gifts, you may submit a request to change the recipient’s mailing address.
We will do our best to make the change before the applicable monthly cutoff.
For Monthly subscriptions, shipping-address changes require canceling the current subscription and starting a new one with the new address.
Shipping
We currently ship to U.S. addresses, including:
The 50 states
District of Columbia
Guam
U.S. Virgin Islands
APO
FPO
DPO military addresses
Standard shipping is currently included at no additional charge.
We are not responsible for delivery delays caused by the U.S. Postal Service, incorrect addresses supplied by the purchaser, weather, natural disasters, or other circumstances outside our control.
Lost or Damaged Mail
If a Kindness Envelope appears to have been lost or arrives materially damaged, contact us at hello@thekindnessenvelope.com.
We will review the situation and determine an appropriate resolution, which may include replacement when practical.
Cancellations and Refunds
Fixed 3-, 6-, and 12-month gifts do not automatically renew.
Monthly subscriptions may be canceled through the customer account.
Because Kindness Envelopes are prepared and personalized for individual recipients, completed or already-produced monthly orders generally cannot be canceled or refunded once production has begun.
If you believe an order was placed incorrectly or there is a problem with a charge, contact us as soon as possible.
Pricing and Taxes
Prices are listed in U.S. dollars.
Applicable taxes may be added at checkout.
For Arizona shipping addresses, The Kindness Envelope currently collects Arizona Transaction Privilege Tax as required.
Tax requirements may change over time, and we may update tax collection practices as required by law.
Payments
Payments are processed through third-party payment services available through Squarespace.
By submitting payment information, you represent that you are authorized to use the selected payment method.
The Kindness Envelope does not directly store complete payment-card numbers.
Product Availability and Changes
The Kindness Envelope is produced in small batches.
We may occasionally modify artwork, paper, packaging, design elements, or other contents while maintaining the overall nature and purpose of the product.
We may also change pricing, product offerings, or availability at any time.
Changes will not affect amounts already paid for completed purchases unless otherwise required by law.
Intellectual Property
The Kindness Envelope name, website content, written material, illustrations, watercolor artwork, photographs, designs, and other original creative materials are owned by The Kindness Envelope unless otherwise stated.
They may not be copied, reproduced, distributed, sold, or used commercially without permission.
Purchasing a Kindness Envelope does not transfer ownership of intellectual-property rights in the artwork or designs.
Website Use
You agree not to misuse the website or attempt to interfere with its operation, security, checkout process, customer accounts, or other users.
You may not use the website for unlawful or fraudulent purposes.
Limitation of Liability
To the fullest extent permitted by law, The Kindness Envelope is not responsible for indirect, incidental, or consequential losses arising from use of the website or products.
Our total liability relating to a specific purchase will not exceed the amount paid for that purchase, except where applicable law requires otherwise.
Nothing in these Terms limits rights that cannot legally be waived.
Privacy
Your use of the website and purchases are also subject to our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The current version will be posted on this page with a revised “Last updated” date.
Contact
Questions about these Terms & Conditions may be sent to:
The Kindness Envelope
hello@thekindnessenvelope.com