Privacy Policy
Last updated: September 2026
The Kindness Envelope respects your privacy and is committed to handling personal information thoughtfully and responsibly.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, create a customer account, join our mailing list, or contact us.
Information We Collect
When you place an order, we may collect information such as:
Your name and email address
Billing information
Order details
The recipient’s name and mailing address
Your relationship to the recipient
The reason you are sending the Kindness Envelope
Any personal message you choose to include
Information submitted through our Contact form
When you purchase a Monthly subscription, you will also create a customer account. Customer accounts may store information such as your email address, order history, shipping and billing addresses, and saved payment information. Squarespace provides and manages these account features. Squarespace states that customer accounts can store payment, shipping, and order information and that subscription customers are required to have an account with saved billing information. Squarespace Help
If you choose to receive Kindness Envelope news and updates during checkout, your email address will be added to The Kindness Envelope Updates mailing list. The checkout marketing box is optional and is not selected by default. Squarespace supports storing these voluntary checkout subscribers in a connected mailing list. Squarespace Help
Information About Recipients
In many cases, the person receiving a Kindness Envelope is not the person placing the order.
A purchaser may provide a recipient’s:
Name
Mailing address
Relationship to the purchaser
Reason for sending
Personal message
We use this information only as needed to prepare, personalize, and mail the Kindness Envelope and to provide related customer service.
We do not use recipient information for marketing unless that recipient separately chooses to receive marketing communications from us.
How We Use Information
We may use personal information to:
Process and fulfill orders
Personalize and mail Kindness Envelopes
Process subscription payments
Maintain customer accounts
Respond to questions or change requests
Send order confirmations, account notices, and other transactional communications
Maintain business and tax records
Prevent fraud or misuse
Improve our website and customer experience
Send marketing emails when someone has chosen to receive them
Information submitted through the Contact form may be used to respond to general questions or to process requested changes to an existing order.
Payment Information
Payments are processed through third-party payment services provided through Squarespace.
The Kindness Envelope does not directly receive or store complete credit card numbers. Payment providers process payment information according to their own privacy and security practices.
Squarespace and Other Service Providers
Our website is hosted and operated using Squarespace.
Squarespace may process information needed to provide website hosting, checkout, customer accounts, order management, forms, analytics, mailing lists, and related services. Squarespace also collects certain technical information when visitors use a Squarespace website, including browser, device, network, IP address, and site-usage information. Squarespace Help
We may also use other trusted service providers for functions such as:
Email
Payment processing
Website hosting
Analytics
Order fulfillment or mailing support
Business administration
We share information with service providers only as reasonably necessary for them to perform services for us.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, understand site traffic, and improve the visitor experience.
Squarespace and certain third-party services may place cookies on visitors’ browsers. Squarespace provides controls that can restrict non-essential cookies until a visitor gives consent. Squarespace Help
Where required, visitors will be given choices about non-essential cookies through our cookie banner.
You may also be able to adjust cookie settings through your browser.
Marketing Emails
We send marketing emails only to people who have chosen to receive them.
For example, during checkout you may choose:
“Send me occasional Kindness Envelope news and updates.”
Subscribers may unsubscribe from marketing communications at any time using the unsubscribe link provided in those emails.
Transactional emails relating to an order, customer account, subscription, payment, or service request are separate from marketing emails and may still be sent when needed.
How We Share Information
We do not sell personal information.
We may share information with:
Squarespace
Payment processors
Email and mailing-list providers
Service providers helping us operate the business
Government or regulatory authorities when legally required
We may also disclose information if reasonably necessary to protect our rights, prevent fraud, or comply with legal obligations.
Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill orders
Maintain subscriptions and customer accounts
Provide customer service
Maintain tax, accounting, and business records
Resolve disputes
Meet legal obligations
Some information may remain in records maintained by Squarespace, payment processors, email providers, or other service providers according to their own retention practices.
Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, or deletion.
You may contact us to ask about personal information we maintain about you.
Some information may need to be retained when required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.
Children’s Privacy
The Kindness Envelope is not intended for children to make purchases independently.
We do not knowingly collect personal information online directly from children in a manner prohibited by applicable law.
A purchaser may, however, provide the name and mailing address of a child or teen who is receiving a Kindness Envelope. We use that recipient information only to prepare and deliver the gift and provide related customer service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, services, or legal requirements change.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
The Kindness Envelope
hello@thekindnessenvelope.com